We are committed to providing a quality service to our clients. We value feedback from clients greatly because it helps us to continually improve our service. If you do not feel that you are receiving excellent client service or that something could be improved, please do tell us about it. If at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
What do I do if I have feedback or a complaint?
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.
If you would like to make a formal complaint, then you can read our full complaints procedure here.
Making a complaint will not affect how we handle your case.
What happens after I have made a complaint under this policy?
We will:
In exceptional circumstances it may be necessary to extend these timescales but we will try to agree any variations with you first. If you remain unsatisfied after 8 weeks at the latest we will always ensure that you are reminded at that time of how to make a complaint to the Legal Ombudsman if you are eligible to do so.
What might the outcome of my complaint be?
We very much regret any dissatisfaction which our clients experience and will not hesitate to apologise to you where our service has fallen below our high standards. We may also agree that certain steps will be taken to improve your situation and to ensure that any problems experienced will not reoccur.
What if I remain unsatisfied?
What to do if we cannot resolve your complaint?
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
and
If you would like more information about the Legal Ombudsman, please contact them.
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour?
The Solicitors Regulation Authority can help if you are concerned about our behaviour.
This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Need Legal Advice?
Click on one of our links for more information on our Services or use the 'Contact Us' button or message via WhatsApp if you would like to discuss how we can help.
18 St Decumans Road, Watchet
Somerset TA23 0AT.
Williton Enterprise Centre
Bridge Street, Williton, TA4 4NR.
01984 390037
07951 054915
info@hollamsolicitors.co.uk
Principal: Deborah Schmieder (SRA Number 319366)
Authorised and regulated by the Solicitors Regulation Authority (SRA Number 811101)
VAT registration number GB 455 5740 74
This website contains general information based on English law and, although we try to ensure that the content is accurate and up to date, users should seek appropriate legal advice before taking, or refraining from taking, any action. The contents of this site should not be regarded as legal advice and we disclaim any liability in relation to its use.
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